Thank you for choosing Shajarat Al Muntaha Technical Service L.L.C. To ensure a smooth, transparent, and professional experience for every customer, please take a moment to read our complete Terms & Conditions below. By booking an appointment or allowing our technician to start work, you fully accept these terms.

1. Appointment Scheduling & Arrival

   Our technicians always aim to arrive within the confirmed 2–4 hour time window. However, due to unforeseen traffic, weather conditions, or extended previous jobs, slight delays may occasionally occur. We will keep you informed via call or WhatsApp if any delay exceeds 30 minutes.
   Cancellations or rescheduling must be made at least 24 hours before the appointment. If notice is less than 24 hours or if our technician arrives and no one is present (no-show), a standard AED 70 visit/cancellation fee will apply.
   Repeated short-notice cancellations or no-shows may unfortunately lead us to decline future service requests.

2. Visit & Diagnostic Fee

   A fixed, non-refundable visit and diagnostic fee of AED 70 is charged for every service call within our standard service areas.
   This fee is fully credited toward your repair bill if you approve and complete the repair during the same visit. If no repair is carried out, the AED 70 covers the technician’s time, travel, and professional diagnosis.

3. Payment Policy

   Full payment for parts, labor, and 5% VAT (if applicable) is due immediately upon successful completion of the repair.
   We gladly accept cash, all major debit/credit cards, and instant bank transfers for your convenience.

4. Customer Responsibilities & Safe Access

   To help our technician work quickly and safely, please:
   • Ensure clear and safe access to the appliance (move furniture or items blocking the way if needed)
   • Secure pets in another area
   • Provide working electricity, water (where required), and sufficient lighting
   • Confirm you are the legal owner of the appliance/property or have written permission from the owner to authorize the repair
   Failure to provide proper access may require a second visit, which will incur an additional AED 70 visit fee.

5. Quotations & Scope of Work

   Initial quotations are based on the fault description you provide. Once the technician opens and diagnoses the appliance, additional hidden issues are sometimes discovered. In such cases, a revised quotation will be given on-site and your clear approval (verbal or written) will be obtained before any extra work begins.
   We reserve the right to decline a repair if it is technically unsafe, not economically viable, or if genuine replacement parts are no longer available.

6. Parts & Materials

   We use only new genuine parts or high-quality OEM-equivalent and refurbished components that meet or exceed manufacturer standards.
   Parts that must be specially ordered are non-returnable and non-refundable once the order is placed with the supplier.

7. Comprehensive Warranty

   • Residential repairs: Full 1-year warranty on both parts and labor from the date of service
   • Commercial repairs: 90-day warranty (unless a longer period is agreed in writing)
   The warranty covers any defect in the parts we supplied or the workmanship we performed.
   The warranty becomes void if:
   – The appliance is opened, repaired, or modified by anyone other than our authorized technicians
   – Damage occurs due to power surges, water leakage, pests, improper voltage, or natural disasters
   – The appliance is relocated or reinstalled by a third party
   – Serial numbers or warranty seals are removed or tampered with

8. Limitation of Liability

   Our maximum liability for any claim is limited to the total amount you paid for the service.
   We are not liable for indirect or consequential losses, including (but not limited to) food spoilage, water damage, loss of use of the appliance, business losses, or any third-party property damage.

9. Safety & Inherent Risks

   Appliance repair involves electricity, gas, refrigerants, sharp components, and heavy lifting. Our technicians strictly follow international safety standards, but certain risks are unavoidable. You acknowledge and accept these normal industry risks.

10. Photography & Documentation

    For quality assurance, training, and warranty validation purposes, our technicians may take photographs or short videos of the appliance (before and after repair). These images remain the property of Shajarat al Muntaha Technical Service LLC and will never be shared publicly without your permission.

11. Force Majeure

    We shall not be held responsible for delays or inability to perform caused by events beyond our reasonable control, such as natural disasters, government restrictions, pandemics, strikes, or severe supply-chain disruptions.

12. Governing Law & Jurisdiction

    These Terms & Conditions are governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes will be subject to the exclusive jurisdiction of UAE courts.

13.  Product Sales, Return & Warranty Policy (Electronic Items & Spare Parts)

    Shajarat Al Muntaha Technical Service L.L.C. supplies electronic spare parts strictly for professional installation and technical use only. Due to the sensitive and highly technical nature of electronic components, all product sales are subject to the following special conditions:

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    🚫 No Return / No Exchange Policy

    All electronic items and spare parts sold by Shajarat Al Muntaha Technical Service L.L.C. are strictly non-returnable and non-exchangeable once delivered, collected, or installed.

    
    

    This policy applies to, but is not limited to:

    • Control boards / PCB boards

    • Inverter boards and modules

    • Sensors and electronic components

    • Refurbished or new electronic items

    • Imported or special-order parts

    • All spare parts and accessories

    
    

    Returns will not be accepted under any of the following circumstances:

    • Incorrect selection by the customer

    • Change of mind after purchase

    • Compatibility issues

    • Installation by third-party technicians

    • Physical or electrical damage after delivery

    • Improper installation or wiring

    • Customer misunderstanding of technical usage

    • Items opened after delivery

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    ❌ No Product Warranty Policy

    All electronic products are supplied without any warranty, unless clearly stated in writing on the official invoice by Shajarat Al Muntaha Technical Service L.L.C.

    
    

    No warranty will be provided for:

    • Performance issues

    • Electrical faults due to voltage fluctuations

    • Damage caused by improper handling or installation

    • Failure resulting from third-party servicing

    • Environmental issues such as moisture, pests, or dust

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    ✅ Authenticity & Quality Assurance

    Although no return or warranty is offered, we guarantee that:

    • All products are 100% original or high-quality OEM/compatible

    • Items are inspected or tested where technically possible

    • Products are purchased from approved and reliable suppliers

    • We strictly do not deal in counterfeit or fake products

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    ⚠️ Customer Responsibility

    Before purchasing any electronic product, the customer must:

    • Confirm model number and compatibility

    • Take professional technical advice if needed

    • Accept full responsibility for selecting the correct item

    • Ensure proper installation through a qualified technician

    
    

    Once a product is delivered or collected, no replacement, refund, or adjustment will be considered under any circumstances.

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    📝 Acceptance of Policy

    By purchasing any electronic spare part or product from Shajarat Al Muntaha Technical Service L.L.C., the customer acknowledges that:

    • They have read and fully understood this policy

    • They accept the strict No Return and No Warranty terms

    • They agree without condition or dispute

    • This policy is final and legally binding
      

Your Acceptance

By confirming your booking, replying “OK” on WhatsApp, or allowing our technician to begin work, you confirm that you have read, fully understood, and unconditionally agree to all the above Terms & Conditions.

Thank you once again for trusting Shajarat Al Muntaha Technical Service L.L.C.

We are committed to delivering fast, honest, and professional service every single time.

Shajarat Al Muntaha Technical Service L.L.C

Website: www.slmtsl.com Email: slmtsl@help.com Phone/WhatsApp: +971 50 398 3310